FAQ

Shipping & Delivery

How long does shipping take?
Orders are dispatched within 1–2 business days. Standard delivery across Australia typically takes 5–10 business days. Express options are available at checkout.

Do you offer free shipping?
Yes — free standard shipping on all Australian orders.

How do I track my order?
You’ll receive a tracking link via email as soon as your order is dispatched.

Returns & Refunds

What if I’m not happy with my purchase?
We offer a 30-day money-back guarantee. Contact us at support@aerochill.com and we’ll sort it out with no hassle.

What if my item arrives damaged or faulty?
Take a photo and email us within 7 days of receiving your order. We’ll send a replacement or issue a full refund immediately.

Product Questions

How long does the battery last?
Up to 8 hours on low speed, 3–4 hours on high. Recharges fully in about 2 hours via USB-C.

How loud is it?
Very quiet on low and medium settings. A gentle hum on high — far quieter than a desk fan.

Is it safe around kids?
Yes. The blades are enclosed in a safety cage and the motor runs cool.

Can I use it while charging?
Yes — plug it in and use it simultaneously via USB-C.

Is it waterproof?
Splash-resistant and fine for outdoor use in light conditions, but not submersible.

Payments & Security

Is my payment safe?
100%. SSL-encrypted checkout via Shopify Payments. We never store your card details.

What payment methods do you accept?
All major credit/debit cards, Shop Pay, Apple Pay, and Google Pay.