Shipping Policy

Processing Time

All orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Delivery Times

Standard Shipping (Free): 5–10 business days across Australia.

Express Shipping: 2–4 business days. Flat rate available at checkout.

Delivery times are estimates and may vary during peak periods (Christmas, sales events, etc.).

Tracking

Once your order is dispatched, you'll receive a confirmation email with a tracking number. Use this to monitor your parcel's progress at any time.

International Shipping

We currently ship within Australia only. International shipping options will be available soon.

Shipping Issues

If your order hasn't arrived within the estimated timeframe, please contact us at support@aerochill.com and we'll investigate immediately.